Terms of Service

The Flapy service is published and operated by Geno studio Ltd, a company registered in England and Wales under number 17113844, with its registered office at Suite 3H, The Old Courthouse, Chapel Street, Dukinfield, United Kingdom, SK16 4DT. Flapy can be reached at contact@flapy.ai.

The Service is hosted by Vercel (website and application), Fly.io (API, Frankfurt region, European Union) and Supabase (database, European Union). The complete, up-to-date list of subprocessors is set out in the Privacy Policy.

These Terms of Service govern access to and use of Flapy, a SaaS email assistance service that can connect Gmail or Outlook inboxes, classify conversations, prepare draft replies, track follow-ups and enrich answers with connected third-party tools.

Creating an account, completing an OAuth connection, using the application or subscribing to a plan means accepting these terms, subject to mandatory rules that may apply in the user jurisdiction.

Access to the Service may require creating an account and connecting a Gmail or Outlook account through OAuth. Flapy should never request the raw password for an email inbox.

The User must have the rights needed to connect an inbox, prepare or send replies, activate connectors and process third-party data present in conversations.

The Customer remains responsible for internal access management, revoking accounts that no longer need the Service and protecting sessions, links and administrative credentials.

Plans, prices, currencies, taxes, usage limits, commitment periods and included features are those shown on the pricing page or in the accepted quote.

Subscriptions are billed in advance, monthly or annually depending on the chosen plan, and renew automatically until cancelled.

Flapy offers a 7-day free trial. A valid payment method is required to start it; unless the subscription is cancelled before the trial ends, it converts automatically into a paid subscription and the first payment is charged at that point. Promotion codes may be applied at checkout, and applicable taxes are calculated at payment.

A subscription can be cancelled at any time from the account or by contacting Flapy. Cancellation takes effect at the end of the current billing period: access remains open until then and the amounts already paid for that period are not refunded on a pro-rata basis, except where mandatory law provides otherwise. In case of failed or late payment, Flapy may suspend or limit access after notice.

Flapy may use artificial intelligence models to classify, summarize, analyze or draft text. These outputs support writing and organization; they are not guaranteed final decisions.

The Customer and Users must review, correct and approve drafts before sending. Flapy does not guarantee that generated content is complete, accurate, appropriate or free of omissions.

Refunds, disputes, cancellations, personal data, contractual obligations, sensitive situations and policy exceptions require stronger human validation.

Using Flapy may involve personal data such as User identity, connected emails, message contents, contacts, conversation metadata, generated drafts, preferences, support data, payment information and connector data.

For Customer Data and the Customer contacts, the Customer will usually act as controller and Flapy as processor, except for cases described in the Privacy Policy.

The Privacy Policy describes the purposes, legal bases, data categories, retention periods, recipients, international transfers, data subject rights and privacy contact details.

When a User connects Gmail or Outlook, Flapy may access data authorized through accepted OAuth scopes, such as profile, email address, messages, metadata, contacts and actions needed to prepare, modify or send drafts.

Flapy must limit use of Google and Microsoft data to visible Service features, must not sell that data, must not use it for targeted advertising and must limit human access to support, security, legal obligations or explicit Customer requests.

A User can revoke access from their Google or Microsoft account, but data already synchronized may remain for the periods described in the Privacy Policy unless an applicable deletion request is accepted.

The Customer may connect third-party services such as Shopify or a custom API. These services remain subject to their own terms, privacy policies, usage limits, permissions and availability.

Flapy is not responsible for outages, restrictions, API changes, compliance decisions, fees or processing performed by third-party services outside Flapy reasonable control.

When Flapy processes Customer Data on behalf of the Customer, the Customer acts as controller and Flapy as processor, and by accepting these Terms the parties enter into this Data Processing Agreement (DPA), which forms part of the Terms and matches the applicable law. Flapy processes such personal data only on the documented instructions of the Customer and for the sole purpose of providing the Service.

The DPA should cover documented instructions, data categories, purposes, security measures, subprocessors, international transfers, assistance with rights requests and deletion or return of data.

The active list of subprocessors — covering hosting, database, AI, email, payment, support, monitoring and transactional email providers — is published in the Privacy Policy and provided on request as part of the DPA.

Flapy implements reasonable technical and organizational measures to protect Customer Data, including encrypted transport, access controls, logs, revocation mechanisms and encryption of OAuth secrets at rest where the architecture supports it.

The Customer must protect its own accounts, devices, Users and permissions, and must notify Flapy promptly of suspected unauthorized access, account compromise or misuse.

Non-public information exchanged through the Service is confidential unless disclosure is required by law, agreed in writing, needed to provide the Service or already public.

Flapy may use cookies or similar technologies needed for authentication, security, language preference, Service operation or remembering a consent choice.

Non-essential trackers such as analytics, advertising, retargeting or social modules that set trackers require prior information and consent where applicable law requires it.

Flapy, its interface, brands, logos, texts, visuals, components, models, code, methods and distinctive elements remain the property of the operator or its licensors.

The Customer keeps its rights in Customer Data and grants Flapy only the rights needed to host, process, analyze, transform, display and transmit that data to provide, secure, maintain and improve the Service under these terms and the Privacy Policy.

Flapy aims to provide a reliable Service but does not guarantee uninterrupted availability unless a separate service level commitment applies.

The Service may evolve, be corrected, temporarily suspended or limited for maintenance, security, compliance, abuse, provider incidents or technical constraints.

Flapy may suspend or limit access in case of abusive use, security risk, breach of these terms, unpaid invoices, OAuth provider request, legal obligation or risk to third parties.

The Customer may cancel a subscription at any time from the account or under the terms shown in the quote or commercial terms. Cancellation takes effect at the end of the current billing period, after which access to the Service ends and Customer Data is handled as described in the Privacy Policy and the DPA.

At the end of the contract, Flapy deletes or makes Customer Data unavailable according to the Privacy Policy and DPA, subject to backups, legal obligations, disputes and security logs.

Flapy provides a tool that assists email management. The Customer remains responsible for decisions, sent replies, commercial commitments, data, internal policies and compliance toward its own customers, prospects, employees and partners.

To the extent permitted by applicable law, Flapy is not liable for indirect losses, loss of revenue, loss of opportunity, reputational harm, Customer-controlled data loss or unreviewed errors in generated drafts.

Nothing limits liability that cannot be limited by law, including intentional misconduct, bodily injury, fraud or mandatory statutory obligations.

Flapy is designed primarily for professional use. Where a consumer subscribes, the mandatory consumer-protection rules of their country of residence continue to apply and prevail over any conflicting clause in these terms, including, where relevant, pre-contractual information, withdrawal rights, tax-inclusive prices, online cancellation and statutory guarantees.

These terms are governed by the law of England and Wales, unless mandatory rules require otherwise for certain users.

Any dispute relating to these terms or the Service is subject to the competent courts of England and Wales, subject to mandatory protective rules that may apply.

Questions about these terms, privacy, security or data subject rights can be sent to Geno studio Ltd at contact@flapy.ai or through the site contact page.

Product support requests can be sent through the site contact page or the support address shown in the application.