Order number recognition
Amazon emails almost always cite the order number. Flapy extracts it and finds the matching order automatically.
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Amazon
Amazon buyer messages already arrive by email. Flapy recognizes the order number in each message, pulls the matching order and prepares a factual reply.
About Amazon
Amazon is the world's largest online marketplace, where millions of third-party sellers reach customers across its stores. Buyer messages arrive as relay emails tied to an order number. Connecting Amazon to Flapy lets each of those messages be answered with the matching order.
Why connect it
Compliant reply drafts
Drafts follow marketplace expectations: clear, factual and without external links or marketing content.
Fast answers that protect your metrics
Answering quickly and precisely helps you stay within the response time Amazon expects from sellers.
See it in action
flapy.ai
How it works
Connected in minutes, useful from the first email.
- 1
Connect
Connect your platform in two minutes from Flapy settings.
- 2
Match
Flapy finds the order behind every email: status, carrier, history.
- 3
Reply
The reply is ready in your inbox with real information. You stay in control before it goes out.
Frequently asked questions
- Do I need to change anything in my seller account?
- No. Buyer messages keep arriving by email exactly as they do today. Connecting Amazon lets Flapy add the order details behind each message.
- How does Flapy find the right Amazon order?
- Through the order number cited in the buyer email. Flapy extracts it automatically and looks the order up before drafting.
- Can Flapy send promotional content to Amazon buyers?
- No. Replies stay factual and follow the marketplace communication rules, which protects your seller account.
- Can Flapy answer where is my order emails from Amazon buyers?
- Yes. Flapy extracts the order number from the buyer email, reads the matching order and drafts a reply with the real status and delivery information.
- Do I keep control before a reply reaches an Amazon buyer?
- Yes. Flapy prepares the draft and you review it before it goes out, which keeps your replies accurate and consistent with the marketplace rules.
Explore other integrations
Connect your store and let Flapy prepare replies with your real order data.
Connect Amazon