Order context on every email
Flapy matches each customer email to the right PrestaShop order using the order reference and the customer email, so you never search the back office by hand.
All integrations
PrestaShop
Flapy reads your PrestaShop orders through the standard web service. When a customer writes about a delivery, a refund or an order change, the draft is ready with the right order behind it.
About PrestaShop
PrestaShop is a widely used open-source e-commerce platform, especially popular across Europe, that lets merchants run a self-hosted online store. It gives full control over the catalogue, orders and customer data, with no monthly platform fee. Connecting it to Flapy surfaces that order data behind every support email.
Why connect it
Accurate delivery answers
Where is my order questions are answered with the live order status and the carrier information from your store, not a generic promise.
No module to install
Flapy uses the standard PrestaShop web service with a key you create in your admin, control and can revoke at any time.
See it in action
flapy.ai
How it works
Connected in minutes, useful from the first email.
- 1
Connect
Connect your platform in two minutes from Flapy settings.
- 2
Match
Flapy finds the order behind every email: status, carrier, history.
- 3
Reply
The reply is ready in your inbox with real information. You stay in control before it goes out.
Frequently asked questions
- How do I connect my PrestaShop store to Flapy?
- From Flapy settings, choose the PrestaShop connector, paste your store address and a web service key created in your admin. The guided flow takes a few minutes and does not require a developer.
- Which PrestaShop data does Flapy use?
- Flapy reads order data: status, items, amounts, delivery and carrier information. It looks the order up when a customer email needs it and uses it to draft the reply.
- Does PrestaShop work with my other sales channels in Flapy?
- Yes. PrestaShop can be connected together with Shopify, WooCommerce or eBay, and Flapy picks the source that matches each email.
- Can Flapy answer where is my order emails for PrestaShop?
- Yes. Flapy identifies the order from the reference or the customer email, reads its current state and the carrier information in your store and drafts a reply with the real delivery status.
- Can Flapy handle refund and return requests for PrestaShop orders?
- Yes. The draft is prepared with the order state, the items and the amounts, so you decide with full context and the customer receives a precise answer.
Explore other integrations
Connect your store and let Flapy prepare replies with your real order data.
Connect PrestaShop