Every question with its order
Buyer questions arrive with the matching order, so you answer about the right purchase without searching.
All integrations
TikTok Shop
Buyer questions and orders from TikTok Shop reach Flapy with the same level of context as your other channels, so answers stay fast and accurate.
About TikTok Shop
TikTok Shop is the social commerce marketplace built into TikTok, where creators and brands sell directly inside the app to a fast-moving audience. Orders and buyer questions are generated at the speed of the feed. Connecting it to Flapy keeps those questions answered with full order context.
Why connect it
Fast replies within the response window
TikTok Shop measures how fast sellers answer. Ready to send drafts help you stay well inside the expected window.
One workflow for all your channels
TikTok Shop questions are handled with the same tools, tone and context as your emails and other marketplaces.
See it in action
flapy.ai
How it works
Connected in minutes, useful from the first email.
- 1
Connect
Connect your platform in two minutes from Flapy settings.
- 2
Match
Flapy finds the order behind every email: status, carrier, history.
- 3
Reply
The reply is ready in your inbox with real information. You stay in control before it goes out.
Frequently asked questions
- How do I connect TikTok Shop to Flapy?
- From Flapy settings, choose the TikTok Shop connector and approve the access with your seller account.
- Does Flapy help with the seller response time metric?
- Yes. Drafts are prepared with the order context, and a human review before sending keeps replies counted as human answers.
- Can I use TikTok Shop together with my online store?
- Yes. TikTok Shop connects alongside Shopify, WooCommerce or eBay, and Flapy picks the right source per email.
- Can Flapy answer where is my order questions from TikTok Shop buyers?
- Yes. The question arrives with the matching order, and the draft includes the real status and delivery information, so you confirm and send in seconds.
- Do I keep control before a reply reaches a TikTok Shop buyer?
- Yes. Every draft waits for your review before it is sent, so the tone and the content stay under your control.
Explore other integrations
Connect your store and let Flapy prepare replies with your real order data.
Connect TikTok Shop