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WooCommerce

Your WooCommerce shop stays your back office. Flapy plugs in within minutes and matches every customer email to the right order before drafting the reply.

About WooCommerce

WooCommerce is the open-source e-commerce plugin that turns any WordPress site into a full online store. It powers a large share of the web's shops and is prized for its flexibility and for letting merchants keep full control of their data. Connecting it to Flapy brings that order data into every customer reply.

Why connect it

A two minute connection

The guided flow links your WooCommerce shop with a one click approval from your own admin, and a manual key option is available if you prefer.

Orders matched automatically

The order number and the customer email are used to find the right order, including guest checkouts.

Delivery and refund facts included

Status, items, amounts and tracking come from your shop, so drafts are precise without copy and paste.

See it in action

flapy.ai
WooCommerce customer support handled in Flapy with real order dataView the live demo

How it works

Connected in minutes, useful from the first email.

  1. 1

    Connect

    Connect your platform in two minutes from Flapy settings.

  2. 2

    Match

    Flapy finds the order behind every email: status, carrier, history.

  3. 3

    Reply

    The reply is ready in your inbox with real information. You stay in control before it goes out.

Frequently asked questions

How do I connect WooCommerce to Flapy?
From Flapy settings, start the guided authorization: you approve the access from your own shop admin. A manual API key option is also available.
Does it work with guest orders?
Yes. Flapy finds orders by order number or customer email, so guest checkouts are matched too.
Do I need to install a plugin?
No. Flapy uses the standard WooCommerce REST API with keys you control and can revoke at any time.
Can Flapy answer where is my order emails for WooCommerce?
Yes. Flapy finds the order in your shop, reads its current status and the tracking information available and prepares a reply with the actual delivery situation instead of a generic answer.
Can Flapy help with WooCommerce refund requests?
Yes. The draft is prepared with the payment state, the items and the amounts of the order, so you can confirm or decline a refund with the facts in front of you.

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