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Squarespace

Flapy links to your Squarespace store in one click and reads your orders. When a customer writes about a delivery or a refund, the draft is ready with the right order behind it.

About Squarespace

Squarespace is an all-in-one platform for building a website and an online store in the same place, popular with creators, small brands and independent sellers. Its commerce tools handle products, checkout and orders. Connecting it to Flapy brings those orders into every customer reply.

Why connect it

A one click connection

Approve the access with your Squarespace account and the store is connected. A manual API key option is available if you prefer.

Orders matched automatically

The order number and the customer email are used to find the right order, so every reply is about the right purchase.

Accurate delivery answers

Where is my order questions are answered with the live fulfillment status and the tracking information from your store, not a generic promise.

See it in action

flapy.ai
Squarespace customer support handled in Flapy with real order dataView the live demo

How it works

Connected in minutes, useful from the first email.

  1. 1

    Connect

    Connect your platform in two minutes from Flapy settings.

  2. 2

    Match

    Flapy finds the order behind every email: status, carrier, history.

  3. 3

    Reply

    The reply is ready in your inbox with real information. You stay in control before it goes out.

Frequently asked questions

How do I connect Squarespace to Flapy?
From Flapy settings, click the Squarespace connector and approve the access with your Squarespace account. A manual API key option is also available.
Which Squarespace data does Flapy use?
Flapy reads order data: status, items, amounts, delivery and tracking. It looks the order up when a customer email needs it and uses it to draft the reply.
Does Squarespace work with my other sales channels in Flapy?
Yes. Squarespace can be connected together with Shopify, WooCommerce or eBay, and Flapy picks the source that matches each email.
Can Flapy answer where is my order emails for Squarespace?
Yes. Flapy reads the fulfillment status and the tracking information of the matching Squarespace order and drafts a reply with the actual delivery information.
Is my Squarespace data safe with Flapy?
Flapy only reads the order data needed to answer an email. You approve the access with your Squarespace account and can revoke it at any time.

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