Order context on every email
Flapy matches each customer email to the right Shopify order using the order number and the customer email, so you never search the back office by hand.
All integrations
Shopify
Flapy reads your Shopify orders in real time. When a customer writes about a delivery, a refund or an order change, the draft is ready with the right order behind it.
About Shopify
Shopify is one of the world's leading e-commerce platforms, powering millions of online stores from first-time founders to established brands. Merchants use it to run their storefront, checkout, payments and order management in one place. Because every order lives in Shopify, connecting it to Flapy means each customer email can be answered with the real order behind it.
Why connect it
Accurate delivery answers
Where is my order questions are answered with the live fulfillment status and the tracking information from your store, not a generic promise.
Refunds handled with facts
Payment state, items and amounts come straight from Shopify, so refund and exchange replies are right the first time.
See it in action
flapy.ai
How it works
Connected in minutes, useful from the first email.
- 1
Connect
Connect your platform in two minutes from Flapy settings.
- 2
Match
Flapy finds the order behind every email: status, carrier, history.
- 3
Reply
The reply is ready in your inbox with real information. You stay in control before it goes out.
Frequently asked questions
- How do I connect my Shopify store to Flapy?
- Open Flapy settings, choose the Shopify connector and paste your store address. The guided flow takes about two minutes and does not require a developer.
- Which Shopify data does Flapy use?
- Flapy reads order data: status, items, amounts, delivery and tracking. It looks the order up when a customer email needs it and uses it to draft the reply.
- Does Shopify work with my other sales channels in Flapy?
- Yes. Shopify can be connected together with WooCommerce or eBay, and Flapy picks the source that matches each email.
- Can Flapy answer where is my order emails for Shopify?
- Yes, this is the most common use case. Flapy detects the question, pulls the live fulfillment status and the tracking number from Shopify and drafts a reply with the real delivery information.
- Is my Shopify data safe with Flapy?
- Flapy only reads the order data needed to answer an email. Credentials are stored encrypted, and you can revoke the connection at any time from your settings.
Explore other integrations
Connect your store and let Flapy prepare replies with your real order data.
Connect Shopify